Spiritwood Direct Booking – Terms & Conditions

These Terms & Conditions apply to all bookings made directly with Spiritwood (via website enquiry, chat, email, or Instagram messaging). By confirming a booking, guests agree to the terms below.

1) Direct Booking Channels

Direct bookings may be made via:

Spiritwood website enquiry or chat
Email: bookings@spiritwood.co.nz
Instagram messaging: @spiritwoodnz

Direct booking discounts are not available through third-party platforms (e.g. Airbnb, Booking.com, Bookabach).

2) Guest Identification (All Direct Bookings)

For safety and verification purposes, all guests booking directly (not through Airbnb or other third-party platforms) are required to provide a valid form of photo identification (driver licence or passport) prior to check-in.

This process helps us verify each booking, maintain the security of our property, and ensure a safe and comfortable environment for everyone.

All identification provided will remain confidential and be used solely for booking verification.

3) New Guest Verification (First-Time Direct Bookings)

For first-time guests booking directly with Spiritwood (guests who have not previously stayed with us), booking approval is subject to verification of the guest's identity and accommodation history.

In addition to photo ID, new guests must provide evidence of a positive accommodation track record on a recognised booking platform (e.g. Airbnb, Booking.com or Bookabach).

This may include a screenshot of the guest's profile showing their review history while logged in, or other information reasonably requested by Spiritwood to verify the guest's accommodation history.

Spiritwood may request additional information to confirm authenticity.

If sufficient proof of identity and a positive accommodation history cannot be provided, the booking will not be accepted.

Spiritwood reserves the right to accept or decline any direct booking request at its sole discretion.

All verification information provided will remain confidential and used solely for booking verification and guest screening.

4) Returning Guest Discounts

Returning guests may receive discounted direct booking rates, subject to the following:

Eligibility: This offer is available to guests who have previously stayed at Spiritwood, whether their original booking was made directly or through a third-party platform.

Discount Levels:

Returning guests receive 10% off Spiritwood's current direct booking rates.
Guests may receive 15% off by leaving an honest Google review or sharing their stay on Instagram and tagging @spiritwoodnz before booking.

Original Returning Guest Cards: Guests holding one of Spiritwood's original Returning Guest cards will receive the discount printed on their card. Spiritwood reserves the right to verify the previous stay before applying the offer.

Previous Stay Verification: Guests must provide sufficient information for Spiritwood to verify a previous stay. This may include an Airbnb reservation confirmation code or other booking details reasonably requested by Spiritwood.

Booking Method: To redeem a returning guest discount, bookings must be made directly via:

Spiritwood website enquiry or chat
Email: bookings@spiritwood.co.nz
Instagram messaging: @spiritwoodnz

Validity: Discounts apply to new direct bookings only, are subject to availability, and cannot be combined with any other promotion or discount.

Rates & Discount Calculation: Discounts are calculated from Spiritwood's current direct booking rates at the time of booking. Rates may vary due to seasonality, peak periods, demand, availability, special events, and promotional offers. Discounts are not calculated from the price paid during a previous stay or through any third-party booking platform.

Discount Application: Discounts apply to the accommodation nightly rate only and do not apply to the security bond or optional extras (including wine, flowers, chocolates or other add-ons).

Exclusions: Discounts may not apply during selected peak periods, special event dates, or where otherwise specified by Spiritwood.

No Price Matching: Spiritwood does not price-match third-party platform pricing or rates paid during previous stays.

Changes: Spiritwood reserves the right to modify, suspend, or withdraw the Returning Guest Discount programme at any time without prior notice.

5) Reservation Holds (Unconfirmed Bookings)

Requested dates may be held temporarily at Spiritwood's discretion. Bookings are only confirmed once payment has been received.

If payment is not received within the timeframe provided, Spiritwood may release the dates without notice.

6) Security Bond

A $300 security bond is required for each booking to cover potential damages or additional cleaning.

The bond will be refunded within 1–2 working days after check-out, provided no damages or additional charges apply.

The security bond does not limit a guest's responsibility for damage or loss. Guests remain liable for the full cost of any damage, loss, theft, excessive cleaning, repairs, or replacements arising during their stay.

Where costs exceed the security bond amount, Spiritwood reserves the right to recover the balance directly from the guest and pursue any available legal remedies if necessary.

7) Cancellation Policy

Cancellations must be requested in writing (email or Instagram message).

Guests may cancel up to 24 hours before check-in and receive a full refund, less a $50 administration fee.

Cancellations made within 24 hours of check-in, or no-shows, are non-refundable.

Date changes are not guaranteed. Where availability permits, Spiritwood may approve a one-time date change at its discretion.

8) Check-in and Check-out

Check-in: 3:00 PM

Check-out: 10:00 AM

Early check-ins or late check-outs may be arranged in advance, subject to availability and additional charges.

9) Maximum Occupancy and Additional Guests

The accommodation accommodates a maximum of 2 guests, unless otherwise agreed.

Additional guests may be permitted with prior approval and may incur an additional charge.

10) Smoking Policy

Smoking is permitted only in designated outdoor areas.

Any breach of this policy may result in a deduction from the security bond.

11) Pet Policy

Pets are not permitted on the property.

Service animals are welcome where required by applicable law.

12) Damage and Cleaning Policy

Any damage to the property or excessive cleaning beyond normal expectations may result in a partial or full deduction of the security bond.

13) Liability Disclaimer

Spiritwood is not responsible for accidents, injuries, or loss of personal belongings during your stay.

Guests are responsible for taking appropriate care of their personal belongings and ensuring their own safety while on the property.

14) Availability, Peak Dates & Special Event Periods

Some dates may be subject to minimum stay requirements, peak season pricing, special event pricing, or restricted availability. Please contact us directly to confirm availability and current rates.

15) Rate Validity & Quote Expiry

Any rates provided by Spiritwood (including returning guest rates) are indicative only and subject to change until the booking is confirmed and payment has been received.

Where Spiritwood provides a written quote, that quote is valid for 24 hours, unless otherwise stated.

Rates may fluctuate due to seasonality, peak periods, demand, availability, special events, promotional offers, and short-notice gaps between bookings.

16) Changes to These Terms

Spiritwood reserves the right to modify or update these Terms & Conditions at any time without prior notice.