1. Direct Bookings

Direct booking requests may be made through:

• Spiritwood website

• Email: bookings@spiritwood.co.nz

• Instagram: @spiritwoodnz

Direct booking discounts are not available through third-party booking platforms such as Airbnb, Booking.com or Bookabach.

2. Reservation Requests & Booking Confirmation

Submitting a reservation request does not mean that a booking has been confirmed.

Spiritwood will review each direct booking request and may carry out guest verification before accepting the booking.

Requested dates may be temporarily held at Spiritwood's discretion.

A booking is only confirmed once:

1. Spiritwood has approved the reservation request; and

2. Payment has been received within the timeframe provided.

If payment is not received within the required timeframe, Spiritwood may release the requested dates without notice.

Spiritwood reserves the right to accept or decline any direct booking request at its discretion.

3. Guest Identification – All Direct Bookings

For safety and verification purposes, all guests booking directly with Spiritwood, rather than through a third-party booking platform, are required to provide valid photo identification, such as a driver's licence or passport, prior to check-in.

Identification is used solely for booking verification and guest screening and will be treated confidentially.

4. Children & Spa Facilities

Spiritwood is suitable for guests aged 12 years and over. Children under 12 are not permitted to stay at Spiritwood.

Children under 12 are also not permitted to use the spa pool, sauna or ice bath facilities.

The spa area is open from 7:00 AM to 11:00 PM. Guests must not use the spa pool, sauna or ice bath outside of these hours.

Guests aged 12–17 may use the spa, sauna and ice bath facilities only under the supervision of a responsible accompanying adult and must follow all posted safety instructions and facility rules.

Guests are responsible for supervising any children in their party at all times, particularly around the spa pool, deck and other potential hazards.

5. First-Time Direct Guests & Accommodation History

For guests who have not previously stayed at Spiritwood, approval of a direct booking request is subject to verification of identity and previous accommodation history.

First-time direct guests must provide evidence of previous experience staying in private or home-based accommodation.

The evidence required will depend on the booking platform used:

Airbnb or platforms that provide guest reviews

Guests may provide a screenshot of their guest profile showing reviews or ratings left by previous hosts.

The screenshot must clearly show the guest's profile and relevant review history.

Booking.com or platforms that do not provide equivalent guest review history

Guests must provide screenshots showing at least two previous completed stays in privately owned or home-based accommodation, such as apartments, guesthouses, holiday homes, bed & breakfasts or similar accommodation.

Hotel stays alone are not sufficient for this verification requirement.

The purpose of this requirement is to confirm that first-time direct guests have previous experience staying in private accommodation and understand the different expectations that come with staying at a property such as Spiritwood, rather than a traditional hotel.

Spiritwood may request additional information where reasonably required to verify the authenticity of the guest's accommodation history.

If sufficient evidence of identity and suitable accommodation history cannot be provided, Spiritwood may decline the booking request.

All verification information provided will be treated confidentially and used solely for booking verification and guest screening.

6. Returning Guest Discounts

Returning guest discounts are available only to guests who have previously stayed at Spiritwood, whether their previous booking was made directly or through a third-party platform.

10% Returning Guest Discount

Returning guests may receive 10% off Spiritwood's current direct booking rates.

Spiritwood may verify the previous stay using its own booking records and may request additional information where reasonably required.

15% Spiritwood Discount

Guests who have previously stayed at Spiritwood may receive 15% off Spiritwood's current direct booking rates where they have:

• left an honest Google review; or

• shared their stay on Instagram and tagged @spiritwoodnz before booking.

Eligibility is subject to verification.

Discount Conditions

Discounts:

• apply to new direct bookings only;

• are subject to availability;

• cannot be combined with another discount or promotion;

• are calculated from Spiritwood's current direct accommodation rates at the time of booking;

• are not calculated from rates paid during previous stays or through third-party booking platforms;

• apply to accommodation charges only; and

• do not apply to the $300 security bond or optional extras.

Discounts may not apply during selected peak periods, special events or dates otherwise excluded by Spiritwood.

Spiritwood does not price-match Airbnb or other third-party platforms or previous booking prices.

Spiritwood reserves the right to modify, suspend or withdraw its discount programme at any time.

7. Security Bond

A $300 security bond is required for every direct booking.

The security bond is separate from the accommodation price and is not subject to any applicable accommodation discount.

The bond will normally be refunded within 1–2 working days after check-out, provided there are no damages, excessive cleaning or other applicable charges.

The security bond does not limit the guest's responsibility for damage, loss, theft, excessive cleaning, repairs or replacement costs.

Where costs exceed the security bond, Spiritwood reserves the right to recover the additional amount from the guest and pursue any available legal remedies.

8. Cancellation Policy

Cancellations must be requested in writing by email or Instagram message.

Guests may cancel up to 24 hours before check-in and receive a full refund, less a $50 administration fee.

Cancellations made within 24 hours of check-in and no-shows are non-refundable.

Date changes are not guaranteed. Where availability permits, Spiritwood may approve a one-time date change at its discretion.

9. Check-in & Check-out

Check-in: 3:00 PM

Check-out: 10:00 AM

Early check-in and late check-out may be available by prior arrangement, subject to availability and any applicable additional charges.

10. Maximum Occupancy & Additional Guests

Spiritwood accommodates a maximum of 2 guests, unless otherwise agreed in advance.

Additional guests may only stay with prior approval and may incur an additional charge.

11. Smoking

Smoking is permitted only in designated outdoor areas.

A breach of the smoking policy may result in a deduction from the security bond and/or additional cleaning charges.

12. Pets

Pets are not permitted on the property.

Service animals are permitted where required by applicable law.

13. Damage & Cleaning

Guests are responsible for leaving the accommodation in a reasonable condition.

Damage to the property, missing items or excessive cleaning beyond normal expectations may result in deductions from the security bond.

Guests remain responsible for costs exceeding the bond where applicable.

14. Liability

Guests are responsible for their own safety and personal belongings while staying at Spiritwood.

Spiritwood is not responsible for loss of or damage to personal belongings or for accidents or injuries occurring during a stay, except where liability cannot lawfully be excluded.

15. Availability, Rates & Special Dates

Availability and rates may vary depending on seasonality, demand, peak periods, special events, minimum-stay requirements and other circumstances.

Some dates may have restricted availability or different pricing.

The availability and pricing displayed on the Spiritwood website are subject to change until a booking has been confirmed.

16. Rate Validity & Quotes

Any rate shown or quoted by Spiritwood is subject to availability and may change until the booking is confirmed and payment has been received.

Where Spiritwood provides a written quote, the quote is valid for 24 hours, unless otherwise stated.

Rates may change due to seasonality, demand, availability, special events, promotional offers and short-notice booking gaps.

17. Changes to These Terms

Spiritwood reserves the right to update or modify these Terms & Conditions from time to time.

The Terms & Conditions applying to a confirmed booking will be those accepted by the guest at the time of confirmation, subject to any changes required by law.

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